Has my order shipped?
- Click the "My Account" link at the top left hand side of our site to check your orders status.
How do I track my order?
- Click on the "My Account" link at the top left hand side of our site will take you to a list of your orders. Click on your current order to be sure that your order has shipped already.and click on tracking number to track your order.
My order never arrived.
- Click the "My Account" link at the top left hand side of our site to track your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at email@example.com for assistance.
An item is missing from my shipment/Wrong item in my shipment.
- Please contact customer service at firstname.lastname@example.org for assistance.
FREE SHIPPING! on domestic (USA) orders of $100.00 or more.
- Domestic orders of less than $100.00 will be shipped at a flat rate of $8.00.
- All orders over $100.00 are sent signature required.
- Please be aware that most of our snapbacks are made to order. The length of time it takes to actually ship varies depending on our queue at the time of purchase. We do our best to ship out orders within 2 business days. Please contact email@example.com for more specific "ready to ship" times or if your order is time sensitive.
- Once shipped, domestic orders take an average of 2-5 business days to arrive.
- International shipping rates are calculated based on weight/size as determined by the USPS. Caps are $40 for regular USPS international shipping (5-10 business days). Smaller items (plush, jewelry and t-shirts), can be shipped via a USPS flat rate envelope for $23.00.
- If you are planning a trip or will only be at an address for a limited time, please let us know in advance (firstname.lastname@example.org) so we can advise you if the item can arrive in time. If you do not inform us, and an item is returned, you will be responsible for any additional shipping charges to re-ship item. There will be no refunds on return to sender items. Once the package is out of our hands we can not be responsible for the time it takes to arrive to you. We can only estimate based on usual conditions. Times may be longer due to holidays, weather or other unexpected delays.
- International orders will be subject to customs/duties charges. ADEEN is not responsible for customs/duties charges. These costs are determined by your local customs office. ADEEN cannot determine the cost of these charges in advance. ADEEN tries to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs.
- Because most of our pieces are made to order returns are accepted on unworn, defective items only. Prior to returning an item, please contact us at email@example.com for an Return Authorization. Any items returned without an RA will not be refunded or credited.
- There are no refunds on refused or return to sender items.
- If you have any questions regarding sizing, fit, material etc please feel free to contact firstname.lastname@example.org.