Shipping policy
Shipping Costs/Times
- FREE SHIPPING! on domestic (USA) orders of $100.00 or more. All orders over $100.00 require a signature for delivery.
- Order handling time : 1-3 business days
- Domestic orders of less than $100.00 will be shipped via USPS Priority mail at a flat rate of $8.95. They will not require a signature however please make sure to have it shipped where there is a safe, secure place for it to be left. If postal records indicate something has been delivered, we will assume it has been and will not send out a replacement item. If you would like an item to be sent with a signature required, please pick “signature required flat rate” shipping.
- Once shipped, domestic orders take an average of 7-12 business days to arrive. Once the package is out of our hands we can not be responsible for the time it takes to arrive to you. We can only estimate based on usual conditions. Times may be longer due to weather, or other unexpected delays out of our control.
- International orders of all Cap, Hat are a flat rate of $12.95 US using USPS Priority mail. Delivery can be expected in approximately 10 -16 business days to most major markets. Please note we can not guarantee delivery times. Once the package is out of our hands we can not be responsible for the time it takes to arrive to you. We can only estimate based on usual conditions. Times may be longer due to weather, customs clearance times or other unexpected delays.
- Please be aware that most of our Cap, Hat are made to order. The length of time it takes to actually ship varies depending on our queue at the time of purchase. We do our best to ship out Cap, Hat within 2 business days. Our felt hats are also made to order but take a bit longer (2-3 weeks). Please contact support@adeenyc.com for more specific “ready to ship” times or if your order is time sensitive.
- If you are planning a trip or will only be at an address for a limited time, please let us know in advance (support@adeenyc.com) so we can advise you if the item can arrive in time. If you do not inform us, and an item is returned, you will be responsible for any additional shipping charges to re-ship item. There will be no refunds on return to sender items. Once the package is out of our hands we can not be responsible for the time it takes to arrive to you. We can only estimate based on usual conditions. Times may be longer due to weather or other unexpected delays.
- International orders will be subject to customs/duties charges. ADEEN is not responsible for customs/duties charges. These costs are determined by your local customs office. ADEEN cannot determine the cost of these charges in advance. ADEEN tries to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs.
